Bouygues Telecom, a Mobile, Fixed and Internet telecommunications operator

Bouygues Telecom, founded in 1994, has 10,532,000 Mobile customers and 311,000 Fixed customers. The company is committed to becoming “the preferred brand for personal communication services” by focusing on customer welcome, advice, service and support.

Bouygues Telecom in brief

	Organisation chart: Philippe Marien has been Chairman since 18 February 2009 and Olivier Roussat Chief Executive Officer since 29 November 2007.
	Headcount at 31 December 2009: 9,018
	Sales: €5.4 billion in 2009
	Net profit (attributable to the Group): €471 million in 2009
	Majority shareholder: Bouygues, with 89.5% of capital

Innovate, adapt to customer needs, encourage new uses

	After pioneering the talk-plan concept in 1996, Bouygues Telecom introduced the first unlimited call plans with Millennium in 1999 and neo in 2006.
	In 2008, Bouygues Telecom became an Internet Service Provider (ISP) when it acquired its own fixed-line network from Neuf Cegetel, and launched the Bbox broadband router.
	In 2009, Bouygues Telecom invented a groundbreaking all-in-one service with ideo, the first quadruple play offer in the French market (mobile and fixed voice, plus TV and Internet). The Neo.3 plan extends unlimited calling all evening until 8am.
	In 2010, Bouygues Telecom will introduce a very-high-speed offer — up to 100 Mbit/second — with access to 3.3 million connection points.
	Services rolled out in partnership with Universal Music that offer music downloads on mobile phones continue to be successful, having attracted over 1,500,000 customers to date.

Continuously upgraded network

Bouygues Telecom's mobile internet network combines 3G+ (77% of the population covered) and EDGE (more than 94% of the population covered) technologies in order to provide customers with seamless coverage everywhere in France and very high speeds in the country's biggest cities, in addition to service quality tailored to individual needs. Bouygues Telecom thus offers consumers and businesses alike a large range of broadband services.

On 1 July 2008, Bouygues Telecom acquired its own DSL network and service platforms in order to propose Internet access, data solutions, TV and IP telephony services for both businesses and consumers.

Quality service, every day

Customer satisfaction is Bouygues Telecom’s number one priority, with an emphasis on continually listening to customer expectations. Its unyielding commitment to optimum service quality is anchored in direct links and trusting customer relations via all points of contact (customer relations centres, stores, Internet).

Bouygues Telecom is the only operator with NF Service Centre de Relation Client certification, awarded by French certification body AFAQ AFNOR Certification, for all its Mobile and Fixed-line Consumer activities. In addition, for the third consecutive year in 2008, Bouygues Telecom was voted No. 1 in Customer Relations in the mobile phone sector (TNS Sofres-BearingPoint survey). Some 2,000 customer advisors, a distribution network of 600 Club Bouygues Telecom stores and a website available 24/7 combine to ensure optimum customer service.
 

 
(Updated: March 2010)