Indicators 

Honour its service
pledge and support
customers in their mobile
phone and Bbox use.
 

Clients benefiting from
analysis of their
consumptione¹ in order
to optimise their services.
 

Ranking in the
TNS Sofres-BearingPoint
mobile phone customer
relations league table.
 

Number




Position
 

201,000




1st 

750,000




1st 

Objectives

 Indicators 

Develop skills
and promote equal
opportunity.
 

Give as many
people as possible
 access to Bouygues
Telecom services.

 

Disabled employees
in the company

Sales with the
adapted and
sheltered sector

Staff trained
to take account of
disability in their working life

Stores accessible
to disabled people

Number

 

€000

 

Number

 

Number

150²

 

795²

 

172

 

254
 

 178³

996³

 

280

 

304
 

Reduce the company's
environmental footprint
and help customers to reduce

theirs.

CO₂ emissions in
the 2009 Tour de France

caravan (cycling team)
 

Energy consumption
in offices
 

Tonnes
CO₂ eq.
 
 

%
 

 962 


 

- 6
 

 459
 

 

- 4